There will be no phone support for the foreseeable future. Contact firstname.lastname@example.org to obtain an RMA and instructions before sending anything. We are accepting S300s, K-Pros and Reflashes for installs and upgrades. Turnaround time for S300s, RMAs and Reflashes are 1-2 weeks. Turnaround time for K-Pros is 3-4 weeks. Please do not contact us asking if we have received your ECU, instead check your tracking number. If it shows delivered, we have it .
Online orders are still being processed, but may take up to a week to ship. All online order cut-off times will be 1:00pm PST.
FedEx has suspended their Money-Back-Guarantee until further notice for most freight methods except Priority/Standard Overnight and First/Priority Overnight services, due to the increase in U.S. e-commerce and other effects of the pandemic throughout the world.