Driver installed but remains offline

K-Series Programmable ECU installation questions / support issues
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K20 Ring Racer
Posts: 9
Joined: Wed Feb 24, 2021 10:14 am

Driver installed but remains offline

Post by K20 Ring Racer »

Dear Hondata,

sorry to upload this topic, but I'm not sure what to do anymore.
I'm having some issues with my Kpro.

I have bought the krpo second hand and was working fine. Since yesterday I cannot seem to connect KPRO to my laptop.
the driver is installed but Kmanager remains offline.
The car is running good, think I still have the "tune" online, no fault code on the dash, or any other issues.
the laptop no gives the notification that the usb is not recognized..

Tried a new cable.
tried a different laptop
software is up to date.

As i search the forums, i can only seem to find 2 possible issues
a fault in the kpro itself, loose contact or broken.
or some software issues.

would be great if somebody could tell me what to do next to make sure it's the ECU and not the software.
or some other solution.
i didn't check the ECU yet, as i am afraid of doing more damage if i disconnect the ecu.
because its my only ECU, a non-driving car is not an option...

as i live in Holland im not sure where i can go with this issue.


see a picture of the Kpro attached.

again sorry for posting an new topic
but i dont know what to do anymore.

With Kind Regards

https://imgshare.io/image/20210223-182311.p5GPYc
  • Image
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Spunkster
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Posts: 22737
Joined: Fri Sep 20, 2002 5:06 pm
Location: Hondata

Re: Driver installed but remains offline

Post by Spunkster »

What is the serial number that is on the K-Pro board inside the ECU?

From Help, About, what is the version of software you are using?
K20 Ring Racer
Posts: 9
Joined: Wed Feb 24, 2021 10:14 am

Re: Driver installed but remains offline

Post by K20 Ring Racer »

Sorry for the late reply.

ill get back to you tomorrow.
I have to travel to check it.


Thanx in advance

KR
K20 Ring Racer
Posts: 9
Joined: Wed Feb 24, 2021 10:14 am

Re: Driver installed but remains offline

Post by K20 Ring Racer »

Dear Spunkster,

see the pictures down below.

https://ibb.co/8n3wC23
Image

https://ibb.co/Fmrz8h6
Image

I also checked the Software of the Kmanager:
4.4.6.0 Tuesday 11 march 2021

Hope somebody can help me further.

thanx in advance again.

KR Rein
K20 Ring Racer
Posts: 9
Joined: Wed Feb 24, 2021 10:14 am

Re: Driver installed but remains offline

Post by K20 Ring Racer »

I think you are still missing the number that you are searching for.

i will make a picture of the number tonight +- 6 hours from now.

Appologies.

KR Rein
K20 Ring Racer
Posts: 9
Joined: Wed Feb 24, 2021 10:14 am

Re: Driver installed but remains offline

Post by K20 Ring Racer »

Hello there,

see the pictures below.

Image

https://ibb.co/Drz9VTJ

hoping and waiting on your response.

KR
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Spunkster
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Posts: 22737
Joined: Fri Sep 20, 2002 5:06 pm
Location: Hondata

Re: Driver installed but remains offline

Post by Spunkster »

When you plug in the USB, what does it show up as in the Windows device manager?
K20 Ring Racer
Posts: 9
Joined: Wed Feb 24, 2021 10:14 am

Re: Driver installed but remains offline

Post by K20 Ring Racer »

As a "unknown" device
which the driver cannot be installed.

this is not the exact tekst it shows, but something like this.

the laptop does make the sound when you plug the usb in, but it doesn't recognize the device.
wich is strange because it did before...

On sunday im able to give you to word by word tekst the laptop says when i plug the usb in.

hope you can help like this however, thank you for the effort at least.
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Spunkster
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Joined: Fri Sep 20, 2002 5:06 pm
Location: Hondata

Re: Driver installed but remains offline

Post by Spunkster »

It sounds like the K-Pro is damaged. The only option at this point would be to upgrade to the version 4.

Details on upgrading can be found at: https://www.hondata.com/downloads/kpro4 ... e_form.pdf
K20 Ring Racer
Posts: 9
Joined: Wed Feb 24, 2021 10:14 am

Re: Driver installed but remains offline

Post by K20 Ring Racer »

f*ck, just what i was afraid of.
1 last question, which I think I know the answer off.
Is the original tune now back on the car? or is it my "last save" that is active now?


thank you for all the help

KR Rein
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Spunkster
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Joined: Fri Sep 20, 2002 5:06 pm
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Re: Driver installed but remains offline

Post by Spunkster »

Whatever was last uploaded will be on the ECU.
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